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Oracle Utilities Customer Care and Billing 2 Essentials
Preparation Guide for Oracle 1z0-562 Certification Exam
Introduction
The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.
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Brief Details
Following are the quick details related to the Oracle 1z0-562 Certification Exam
Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal
Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.
Duration: 120 minutes
Number of Questions: 70 Questions
Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.
Pass Score: 60%
Exam type: Multiple Choice Questions
Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Exam Code: 1z0-562
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
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Scope
This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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Exam Content
The examination consists of 70 Questions. Candidates should score 60% to clear the examination.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.
Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.
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Oracle 1z1-562 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Collections and Credit Management | - Collections
|
| Topic 2: Payments and Financial Processing | - Adjustments
|
| Topic 3: Use the Oracle Utilities Application Framework | - Business Objects
|
| Topic 4: Billing and Rate Processing | - Rate Structures
|
| Topic 5: Customer Information and Account Management | - Customer Management
|
| Topic 6: Navigate the Oracle Utilities Customer Care and Billing User Interface | - Control Central
|
| Topic 7: Metering and Usage Management | - Meter Reads
|




