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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per minute
B) 1800 requests per minute
C) 300 requests per second
D) 30 requests per second
E) 1000 requests per minute

2. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) certificate-based trunks
B) PSTN trunks
C) registration-based trunks
D) enterprise trunks
E) DNS-based trunks

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) SIP registration expiration timer
B) Callback retry interval and queue backlog
C) Agent idle timeout
D) Queue wait threshold

4. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) TXT
B) MX
C) PTR
D) SRV

5. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Enable "State Synchronization" under Desktop > Webex App configuration.
B) Enable "Webex App Integration" under Desktop > Webex App configuration.
C) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
E) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
F) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.

Solutions: