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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Speech/Voice Analytics
B) Quality Monitoring
C) Customer Feedback
D) Workforce Management
E) Desktop and Process Analytics

2. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Intelligent Customer Routing
B) Avaya Aura® Call Center Elite
C) Avaya Proactive Contact
D) Avaya Aura® Elite Multichannel

3. Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A) Performance
B) Progressive
C) Predictive
D) Proficient
E) Preview

4. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Intelligent Customer Routing
B) Avaya Experience Portal
C) Avaya Proactive Outreach Manager
D) Avaya Control Manager

5. Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A) Secure
B) Enterprise
C) Custom
D) ReadyNow

Solutions: