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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Integration | 8% - 12% | - System Connectivity
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
- A. This feature does not help with automatic time recording
- B. With this feature the dispatcher will see in the planning board in which step the technician currently is
- C. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
Correct Answer: A,B 🗳️
As an administrator, which actions can you take on the time and Material journal tab? Choose Three correct answers.
- A. Close
- B. Delete
- C. Release
- D. Review
- E. Approve
Correct Answer: B,D,E 🗳️
Where and how do I create filters for the service calls of my company? Choose the correct answer.
- A. You need to create these filters in the ERP backend system.
- B. You need to create these filters in Administration.
- C. All of the Above
- D. In Workforce Management, you can create new filters for your service calls-queue.
Correct Answer: D 🗳️
How would a field service technician update the service assignment status? Choose the correct answer
- A. By opening the service assignments
- B. By adding a checklist
- C. By navigating to the address on the service assignments
- D. By setting the relevant workflow step
Correct Answer: C 🗳️
If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
- A. He can only approve in the ERP
- B. He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
- C. He can approve from his Field Services mobile app.
Correct Answer: B 🗳️
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