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IBM C2180-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Scoreboards
B) Key Performance Indicators (KPIs)
C) Service Level Agreements (SLAs)
D) A report

2. What are the primary challenges that business process governance addresses?

A) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
B) Many processes, many BPM developers, and many BPM assets.
C) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
D) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.

3. What is the purpose of Performance Data Warehouse?

A) Start new process instances
B) Analyze process performance data
C) View reports
D) Track process performance data

4. A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A) Demonstrating the flow with powerpoint and screenshots.
B) Scheduling playbacks every four to six weeks.
C) Having the Process Owner lead the playback.
D) Having SMEs perform activities in the process portal.

Solutions: