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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Product and Pricing | 8%–12% | - Price lists and discount determination - Pricing configuration - Product master data |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which elements can you define during fine tuning? (2 correct answers)
A) Sales Assistant
B) Routing rules
C) Account hierarchy
D) Sales territory hierarchy level
2. You want to launch the SAP ERP Customer Cockpit from a SAP Hybris Cloud for Customer account to view transactions in SAP ERP.
Which of the following integration approaches support this requirement?
A) Mashup
B) RESTA2X Service
C) UI5 Widget
D) SOAP A2X Service
3. Which of the following elements are created when an object is generated via the custom object builder? (2 correct answers)
A) Data sources for reporting
B) Updated relationships
C) Page Layout
D) Web services
4. Which object do you use to assign the security policy for your SAP Hybris Cloud for Customer project?
A) Business Role
B) Organization Unit
C) Business User
D) Employee
5. A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
A) Unrestricted read access and restricted write access
B) Restricted read access and unrestricted write access
C) Restricted Read and Write access
D) Unrestricted Read and Write access
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: A,D | Question # 4 Answer: C | Question # 5 Answer: D |
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