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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Route unknow sender email to common inbox
B) Create service tickets from inbound emails
C) Broad cast emails to a group of individuals
D) Create activities from inbound email

2. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Apply SDK solution
B) Upload data using the Mass Data Maintenance Tool
C) Create Business Roles
D) Request new tenants

3. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business configuration
B) Business user
C) Work center view
D) Code list restrictions
E) Business role

4. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Organizational unit
C) Business role
D) Employee

5. A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A) Unrestricted read and write access
B) Unrestricted read access and restricted write access
C) Restricted read access and unrestricted write access
D) Restricted read and write access

Solutions: