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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary purpose of a "pilot number" in a contact center?

A) It is a number for emergency services.
B) It is a test number used during the implementation phase.
C) It is a number used exclusively by agents to make outbound calls.
D) It is the main published number that customers dial to reach the contact center.

2. In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)

A) 5 Erlangs
B) 20 Erlangs
C) 10 Erlangs
D) 1200 Erlangs

3. Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?

A) A ring topology where each site is connected to two others.
B) A mesh topology where every site is connected to every other site.
C) A star topology with the central site as the hub.
D) A bus topology where all sites are connected in a line.

4. What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?

A) VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in.
B) VXML requires less processing power, leading to higher port density.
C) VXML is inherently more secure than any other protocol.
D) VXML integrates directly with SIP trunks without a media server.

5. When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?

A) RTP (Real-time Transport Protocol)
B) SAML (Security Assertion Markup Language)
C) SIP (Session Initiation Protocol)
D) HTTP (Hypertext Transfer Protocol)

Solutions: