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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
D) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

2. Which statement is true about customer challenges relating to productivity?

A) People who work remotely are half as productive as people who work in an office.
B) Business leaders define productivity as their IT department's number one priority.
C) IT spends most of its time reacting to data breaches.
D) 90% of business leaders define distractions as IT's #1 challenge.

3. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do you make changes to BIOS settings for the new PCs that arrive at your site?
B) Do you have employees who travel frequently?
C) How do you manage the complexity of dealing with your devices, network, and software Issues?
D) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
E) How do your employees currently migrate their data?

4. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Channel Services Network
B) HP Support Center
C) HP Sales Central
D) HP Care Pack Central

Solutions: