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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
HP Selling HP Supplies 2020 Sample Questions:
1. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
B) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
C) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
D) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
2. How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
A) HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
B) HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
C) HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
D) HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
3. A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
A) Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
B) Original HP ink is formulated with centuries of combined experience from scientists and engineers.
C) Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
D) Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes.
E) Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
4. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
B) Non-HP cartridges (ail prematurely 70% of the time.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: C,D | Question # 4 Answer: C |




