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ITIL ITIL4-DPI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | - Continual improvement model and practices
|
| Topic 2: Core Concepts of Direct, Plan and Improve | - Key concepts of direction, planning, improvement
|
| Topic 3: Governance, Risk, and Compliance (GRC) | - Governance principles and models
|
| Topic 4: Measurement and Reporting | - Metrics and KPIs
|
| Topic 5: Organizational Change Management | - Change enablement principles
|
| Topic 6: Portfolio Management and Value Streams | - Service and product portfolio governance
|
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ITIL defines the following prerequisites for the ITIL 4 Strategist: Direct, Plan and Improve (DPI): ITIL 4 Foundation certification required.
Verify the current requirements on the official certification page before booking.
The current exam information lists 40 questions for the ITIL4-DPI exam, with 90 minutes minutes allowed. Practicing with a timer beforehand turns the limit into a familiar rhythm.
ITIL points candidates to these official training options:
Combine structured training with regular question practice for the sturdiest preparation.
Through continuous research and development, and speed. Our technicians and experts work on the ITIL4-DPI bank daily, updating the database the moment the actual exam content changes — more frequently than typical offerings on the market. The bank is organized around the core knowledge and key points of the ITIL 4 Strategist: Direct, Plan and Improve (DPI) syllabus, every answer is expert-verified, and delivery is immediate after payment. Customers come first here, and the free demo lets you verify all of it before spending anything.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) blueprint is built on these principal domains:
- Core Concepts of Direct, Plan and Improve
- Governance, Risk, and Compliance (GRC)
- Measurement and Reporting
The official outline continues with additional domains — the question bank covers the full set.
At present, the passing score for the ITIL4-DPI exam is 28/40 (70%) and the registration fee is USD 350–500 (varies by region). Both belong to ITIL and can change, so confirm them on the official site when you register.
Registration is handled through the official channels listed here:
Select a test center or online appointment, and book early — the most convenient slots fill first.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions:
A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?
- A. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
- B. Publish a printed weekly newsletter that clearly and consistently communicates change
- C. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
- D. Establish office hours where staff are encouraged to visit without appointments and discuss their concerns
Correct Answer: C 🗳️
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An internet service provider has recently acquired a smaller competitor and has performed an analysis of internal and external factors affecting both companies. The competitor was acquired because of their popularity in the market due to excellent service levels. The management are about to integrate the staff and practices of the two organizations and would like to ensure that this is successful.
Which assessment method is BEST for them to adopt?
- A. Strengths, weaknesses, opportunities, threats (SWOT)
- B. SLA achievement
- C. Customer/user satisfaction
- D. Change readiness
Correct Answer: A 🗳️
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Which is a result of an organization following the local laws of a country where it operates?
- A. Increased risk
- B. Improved governance
- C. Increased value
- D. Improved compliance
Correct Answer: D 🗳️
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A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?
- A. Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements
- B. Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement
- C. Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective
- D. Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream
Correct Answer: B 🗳️
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A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
- A. Customer satisfaction analysis
- B. SLA achievement analysis
- C. Process maturity assessment
- D. Gap analysis
Correct Answer: D 🗳️
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