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CompTIA A+ Essentials (2009) Sample Questions:

1. When upgrading BIOS firmware, which of the following limits are MOST commonly increased?

A) RAM
B) Optical drive
C) CPU
D) USB capacity

2. Which of the following would a user MOST need for a home theater PC? (Select TWO).

A) RAM
B) CPU
C) Liquid cooling
D) Specialized audio card
E) TV tuner card
F) Network card

3. Which of the following are supported bus widths for a PCIe bus slot? (Select TWO).

A) 6x
B) 1x
C) 16x
D) 24x
E) 3x

4. A technician replaces a computer's NIC with a wireless card. The user wants to save the NIC. Which of the following should the technician use to preserve the NIC?

A) Sealable plastic bag
B) ESD wrist strap
C) Anti-static bag
D) ESD mat

5. Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call?

A) Talk to co-workers while interacting with customers to help diagnose the issues
B) Be culturally sensitive
C) Provide each user with a complete, detailed report of the current outage status
D) Listen and do not interrupt a customer and then provide a brief status update

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