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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) Message to be played when opt-out fails : 1
B) Opt-out Digit: 5
C) Opt out Digit: #
D) When opt-out happens, transfer to : Transfer to an outbound job
E) When an opt-out happens, transfer to .. : Transfer to a VDN

2. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Editor
B) set the parameter in rnaster.cfg
C) through Monitor
D) through Jobmon Character-based User Interface (CUI)

3. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) MAX_EXPANSION_UNIT in master.cfg
B) Max Records In Editor
C) Max Additional Units in Editor
D) MAXJOBS in master.cfg

4. What does the Expert Calling Ratio setting determine?

A) when to place outbound calls for agents while in idle time
B) when to place outbound calls for agents while in work time
C) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
D) how many calls to place, based on the ratio of idle agents and agents on calls
E) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines

5. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) since the dialer was installed
B) The current month
C) six months plus the current month
D) three months plus the current month

Solutions: