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Apple Macintosh Service Sample Questions:

1. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) Are both wired and wireless computers affected?
B) Can the customer print to a networked printer?
C) Are any hubs, routers, or other computers connected to the network?
D) Are just wireless computers affected?
E) What is the computer's processor speed?
F) What is the URL of the website the customer is attempting to access?

2. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?

A) Mac Test Pro
B) Apple Service Diagnostic
C) Apple Hardware Test
D) Tech Tool Deluxe

3. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Set up locations optimized for different environments.
B) Quit all the communications applications that may use the modem.
C) Activate automatic display sleep.
D) Use wireless networks instead of wired networks.
E) Activate automatic hard disk sleep.

4. ESD causes damage to circuits by ________.

A) increasing the circuit's clock speed
B) blasting a hole in the circuit
C) slowing the circuit down
D) cooling the circuit too quickly

5. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Knowledge Base
C) User's manual
D) Downloads

Solutions: