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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What information should be available in a high level requirements document?

A) A statement of the scope, objectives, and participants in a project.
B) The customer's wants and needs for a product or solution.
C) The customer's vision for the solution design.
D) The requirements for one or more new features for an existing product.

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) at least two
B) one is enough
C) at least five
D) at least three

3. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the cost of infrastructure continues to rise as application complexity decreases.
B) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C) Because the application and infrastructure provide no foundation for end-to-end business service automation.
D) Because IT departments have not invested in people, process, and technology skills enablement.

4. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) System engineers
B) Process experts
C) Application engineers
D) Application specialists
E) Process owners

5. How is a power user of an IT asset and service management system defined?

A) A user with the highest level of authorization to access the system.
B) A user who is responsible for management of the system administration team.
C) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
D) A user who is an expert in programming additional features to the system which will be used by other users.

Solutions: