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Salesforce B2C-Solution-Architect Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Customer Success | 27% | - Align solutions with business needs and outcomes - Facilitate customer engagement and requirements gathering - Identify systems of record, risks, and constraints |
| Functional Capabilities and Business Value | 7% | - Map Salesforce product capabilities to use cases - Evaluate value and fit of multi-cloud solutions |
| Architecture Design | 18% | - Address performance, scalability, and resilience - Design scalable, secure, and compliant architectures - Define multi-cloud and integration patterns |
| Integration | 23% | - Manage event-driven and batch integrations - Implement identity and access management - Design integration strategies and APIs |
| Data Models and Management | 25% | - Model data across clouds and systems - Handle data security, privacy, and residency - Manage data governance, quality, and lifecycle |
B2C-Solution-Architect Exam FAQ — Products and Policies
The Salesforce Certified B2C Solution Architect exam contains 60-65 to complete within 120 minutes. Timed simulation in the ITExamDownload Desktop Test Engine teaches that rhythm before exam day does.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 154 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Salesforce Certified B2C Solution Architect outline defines 5 domains. The leading three are Architecture Design (18%), Integration (23%), and Data Models and Management (25%). The full list is in the topics section above, and ITExamDownload's 154 practice questions cover each one.
The Salesforce Certified B2C Solution Architect exam requires 63% to pass, and registration costs USD 400 + applicable taxes. A failed attempt means paying the same fee again — a readiness check with the ITExamDownload engines before booking is the cheaper option.
The B2C-Solution-Architect exam is a Salesforce certification exam validating the Salesforce Certified B2C Solution Architect syllabus shown above. It belongs to these credential paths: Salesforce Certified Platform App Builder, Salesforce Certified Data Architect, Salesforce Certified Integration Architect. Candidates in 2026 keep up with it using ITExamDownload's 154 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
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Salesforce Certified B2C Solution Architect Sample Questions:
A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers
- A. Use Marketing Cloud business units as testing environments
- B. Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
- C. Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
- D. Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud
Correct Answer: C,D 🗳️
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A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
- A. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
- B. Implement Aloha template for students to access email with Salesforce Authenticator app.
- C. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
- D. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
Correct Answer: A 🗳️
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A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers
- A. Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
- B. Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
- C. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
- D. B2C Commerce order management does not support complex or advanced use cases.
- E. Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.
Correct Answer: A,C,D 🗳️
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A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers
- A. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.
- B. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials
- C. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written
- D. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.
- E. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.
Correct Answer: B,C,E 🗳️
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A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?
- A. Store a tokenized value for the payment card.
- B. Store raw payment card details on the customer's profile.
- C. Store Base64 encoded payment card details.
- D. Hash and store the payment card details.
Correct Answer: A 🗳️
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