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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements is optional when you configure a service level?

A) alert when overdue
B) type of service
C) Net labor time
D) Priority ticket

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define business roles
B) Set up scoping
C) Define the organizational structure
D) Execute data migration

3. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Registered product
B) Contract
C) Customer
D) Installation point

4. Which of the following elements is optional when you configure a service level?

A) Type of service
B) Alert when overdue
C) Milestone
D) Ticket priority

5. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Change my settings
B) Disable Key User properties
C) Assign a page layout to achieve dynamic user interfaces
D) Create an extension field and define its properties
E) Edit custom forms and reports

Solutions: