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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
SAP Certified - SAP Field Service Management Sample Questions:
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
- A. False
- B. True
Correct Answer: B 🗳️
How do validated partners qualify for expert status?
There are three correct answers.
- A. By exceeding standard marketing metrics
- B. By maintaining over 80% Clean Core Quality Gates accepted
- C. By completing RISE projects with significant innovation
- D. By achieving an ACV over EUR 550,000 in the last 24 months
Correct Answer: B,C,D 🗳️
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
- A. Marketing strategy certification
- B. Mandatory annual reviews
- C. Project-level professional certification
- D. Support Accreditation
Correct Answer: C,D 🗳️
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Expert guidance
- B. Integrated toolchain
- C. Standardized framework
- D. Customer loyalty programs
- E. Best marketing practices
Correct Answer: A,B,C 🗳️
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
- A. Marketing and sales process
- B. IT and HR integration
- C. Vision and execution
- D. Customer satisfaction levels
Correct Answer: C 🗳️
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