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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Support and Problem Management | - Handling customer inquiries
|
| Troubleshooting and Diagnostics | - Diagnostic procedures
|
| Fundamentals of Application Integration Middleware Support | - Middleware architecture and components
|
| Tools and Support Processes | - Support tools usage
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:
- A. L1 support
- B. the customer contact
- C. L2 support
- D. the customer's support contract
A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:
- A. can be animated like a Power Point presentation.
- B. will be translated to the National Language.
- C. can be personalized.
- D. can be refreshed to always show current information.
What would a L1 support professional use Really Simple Syndication (RSS) feed for?
- A. to change a Web page.
- B. as a reliable tool for Site Services.
- C. to subscribe to updates from a Web page.
- D. to program an application.
While working a Problem Management Record (PMR), a Level 1 support professional learns that the PMR has been added to an existing Critical Situation (CritSit) for the customer. What needs to be done to ensure proper handling of the PMR?
- A. Update the Complaint field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
- B. Update the CritSit field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Projectoffice.
- C. Update the Complaint field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Project Office.
- D. Update the CritSit field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?
- A. IBM employees that are registered in ECuRep.
- B. IBM employees and Customers who are registered in ECuRep
- C. Every one as it'sacess is public from the internet.
- D. Only IBM employees where they can access it from the intranet.
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