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BBPSD Customer Service Sample Questions:

1. Which of the following is recognised as a time wasting activity?

A) Having a to-do list.
B) Being indecisive.
C) Making a decision.
D) Being decisive.

2. If possible, the first time a customer comes into a shop you should ensure that:

A) You find out their name.
B) You make sure they are in the correct shop.
C) Customer information is collected.
D) They purchase something.

3. Which of the following is the most important reason for getting customer feedback:

A) To be seen to be responsive to customers.
B) To improve sales.
C) To establish a customer database.
D) To improve the overall customer experience.

4. Doing more than one task at a time is known as:

A) Sequential tasking.
B) Multitasking.
C) Efficiency tasking.
D) Activity scheduling.

5. A customer who is an Amiable Type would typically be classed:

A) Someone who often comes in to chat and not buy.
B) An authoritative and informed customer.
C) Talkative and interested more in opinions than facts.
D) Unlikely to make a purchase.

Solutions: