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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Accidental damage protection
B) Onsite repair
C) Offsite repair, pick and return change
D) Offsite repair, offsite return

2. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service?

A) Accidental Damage Protection
B) Defective Media Retention
C) Printer Installation
D) Asset Tagging

3. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is there an RFP for services?
B) Is it to cover new equipment?
C) Would the customer fleet support solution benefit from onsite engineers?
D) Would the customer benefit from an up-front payment?
E) Does the customer need to have one service agreement per serial number?
F) Does the customer environment contain multi-vendor equipment to support?

4. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?

A) The HP Care Pack Services registration date
B) One day after the HP base warranty expires
C) One day after expiration of the HP Care Pack Service
D) The date of the hardware purchase

5. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs give you predictability and greater control on TCO.
B) HP Care Packs expedite repairs to reduce downtime.
C) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
D) HP Care Packs allow you to choose from various options that best suit your needs.

Solutions: