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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

2. Which two processes will contribute MOST to enabling effective problem detection?

A) Incident and financial management
B) Change and release and deployment management
C) Incident and event management
D) Knowledge and service level management

3. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

4. Which role is responsible for carrying out the activities of a process?

A) Process practitioner
B) Change manager
C) Service manager
D) Process owner

5. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service operation
B) Service transition
C) Continual service improvement
D) Service strategy

Solutions: