Information changes daily, and exam content changes with it. That is why the Microsoft Dynamics CRM Application materials at ITExamDownload are revised at high frequency — and why every purchase of the MB2-704 exam product includes 365 days of free updates, with the latest version sent straight to your email the moment it is released.
Microsoft MB2-704 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Application Functionality | 10% | - Navigate and customize the interface
|
| Manage Sales Management | 35% | - Manage leads and opportunities
|
| Reporting and Analysis | 20% | - Analyze and report on CRM data
|
| Manage Service Management | 35% | - Manage cases and entitlements
|
MB2-704 Exam Facts: What Candidates Want to Know
Check three things. First, authorship: the Microsoft Dynamics CRM Application questions at ITExamDownload are developed by experts with long experience in this field, and every answer is verified before publication. Second, update discipline: the bank is revised at high frequency, because exam content never stands still. Third, transparency: a free demo lets you inspect real sample questions and the practice interface before paying. Materials that cannot survive those three checks are not worth your money — ours are built to pass them.
The passing score for the MB2-704 exam is 700 out of 1000, and the registration fee is $165 USD. With the fee paid per attempt, thorough preparation is the economical route — consistent timed practice until your scores stay above the passing mark.
The MB2-704 exam is the official examination for the Microsoft Dynamics CRM Application certification from Microsoft. It measures whether you can apply the published exam objectives to realistic working scenarios, and in a job market where enterprises keep raising requirements, the resulting credential is a clear, verifiable advantage — for job seekers and for employees aiming at the next step alike.
According to the official outline, the MB2-704 exam is structured around weighted domains such as:
- Reporting and Analysis (20%)
- Manage Sales Management (35%)
- Manage Service Management (35%)
Because the exam evolves, the Microsoft Dynamics CRM Application practice materials at ITExamDownload are updated frequently — and the latest version is emailed to you automatically whenever a revision is released during your update period.
Official registration for the MB2-704 exam is available through:
Choose a date that leaves room for a full round of timed practice beforehand — the deadline itself is a powerful study tool.
The MB2-704 exam presents 40-60 questions within 120 minutes minutes. Rehearsing complete sets under the same time cap trains both accuracy and pacing, and it is the fastest way to find out which domains still need work.
Yes — user experience begins before checkout here. Download the free demo of the MB2-704 exam product to browse real sample content, see how the expert-verified answers are presented, and get a feel for the practice interface. After that preview, the decision is fully yours: if the materials fit, the full package is a one-minute checkout away; if not, the demo cost you nothing. Every demo at ITExamDownload is free of charge.
Microsoft lists these training resources for candidates:
Official training builds the knowledge; frequent practice with an up-to-date question bank builds the exam-day readiness. The two reinforce each other well.
No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015
Microsoft Dynamics CRM Application Sample Questions:
You create a new entitlement.
What is the initial status of the entitlement?
- A. Created
- B. Waiting
- C. Draft
- D. Active
Correct Answer: C 🗳️
Your company's support process has the following two business requirements:
- New cases that are marked as high priority automatically move to an escalation stage when first opened. - New cases with no priority move to the research stage.
What should you configure to meet these business requirements?
- A. Two business process flows
- B. Branching business process flow
- C. Branching business rules
- D. Real-time workflow process
Correct Answer: B 🗳️
Explanation: Only visible for ITExamDownload members. You can sign-up / login (it's free).
You need to configure Microsoft Dynamics CRM so that only the authorized contacts associated with an account can call and use the entitlement.
What should you do?
- A. Mark each contact as Primary.
- B. Add each contact to the case associated to the entitlement.
- C. Configure a contact method on each contact.
- D. Add each contact to the entitlement.
Correct Answer: D 🗳️
Explanation: Only visible for ITExamDownload members. You can sign-up / login (it's free).
An employee who you manage requests one week of paid vacation.
You need to ensure that no work is assigned to this employee during that week.
What should you create?
- A. A service restriction
- B. A new weekly schedule
- C. A time off record
- D. A service schedule
Correct Answer: C 🗳️
Explanation: Only visible for ITExamDownload members. You can sign-up / login (it's free).
Which three items can you add to a closed opportunity? Each correct answer presents a complete solution. Choose three.
- A. Description
- B. Competitor
- C. Task
- D. Product
- E. Note
Correct Answer: B,C,E 🗳️
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