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Nokia SDM Certification - CARE Sample Questions:

1. If a CSDA gets declined, how much notice should be given to a customer that services will terminate?

A) 30 working days.
B) CT Head decides.
C) 10 working days.
D) 30 calendar days.

2. When can the Care Plan be shared with the Customer?

A) The Care Plan should always be shared with the customer.
B) The Care Plan is an internal document and should not be available to customer.
C) The CaPM needs to receive permission from management before sharing the Care Plan with the customer.
D) Only a customised version can be occasionally shared - without confidential information.

3. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Service Engagement Manager.
B) Account Manager.
C) Account Manager or Care Program Manager.
D) Care Program Manager.

4. The Care contract scope has changed, what should the CaPM do first?

A) Inform Care sub regional or regional organisation.
B) Inform Product Managers who should then prepare new services descriptions.
C) Update the NELLE forecast with new costs and resource requirements.
D) Include the new scope in the CT financial plans.

5. Which of the following is not included in the SPC rate?

A) Training costs.
B) International travel.
C) Telephone costs.
D) Regional management overhead.

Solutions: