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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?
A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician arrives to repair the device onsite on the next business day.
C) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
D) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
A) HP Services makes it so you do not have to worry about access to spare parts.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP products are less likely to need repairs if HP professionals are monitoring them.
3. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)
A) They help minimize the impact of downtime on the business.
B) They automatically come with the Image and Application service.
C) They enable IT resources to focus more on the value-added business tasks.
D) They can be enhanced by adding remote support for minimal additional cost.
E) They cover repairs due to spills, drops, or electrical surges.
4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A) HP Support Center
B) HP Cross Sell Solution
C) HP Cirrus
D) HP Sales Central
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,D | Question # 3 Answer: B,D | Question # 4 Answer: D |




