Certification Path of ServiceNow Certified CIS CSM

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

• Customer Service Management Fundamentals
• Customer Service Management Implementation
• Get Started with Now Create
• CMDB Fundamentals
• ServiceNow Fundamentals
• ServiceNow Platform Implementation

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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• State model and default process flow
• Functionality and features added or changed in the current release
• Basic and advanced operations performed by users and the system
• Basic and advanced features in baseline installation of the current release

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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ServiceNow CIS-CSM Exam Syllabus Topics: