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IBM 00M-642 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Social Business & Market Opportunity | 20% | - Definition of Social Business - Market trends and customer use cases - Business value and ROI of social software |
| SmartCloud & WebSphere Portal | 10% | - Cloud social business solutions - Portal and content integration |
| IBM Notes & Domino | 15% | - Email, calendaring, and application platform - Social integration and security |
| IBM Connections | 30% | - Deployment models: On-premise, Cloud, Hybrid - Integration and extensibility - Core features: Files, Communities, Blogs, Forums, Activities |
| Selling & Positioning IBM Solutions | 10% | - Customer pain points and solution mapping - Competitive differentiation |
| IBM Sametime & Real-Time Collaboration | 15% | - Presence, chat, audio/video capabilities - Unified communications and meetings |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
When successful social businesses analyze their social data, what important areas should they search for?
- A. Trends in evolving topics
- B. Published patents in their industry
- C. Press releases from associated industries
- D. Past stock prices of their competitors
What is the best way to tell if your social software sales session went well with your customer?
- A. When you have polite nods from your attendees
- B. When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
- C. When they ask to connect to you via LinkedIn
- D. When you have finished all of your slides
What are the five IT areas that are listed as transformational technologies in IT?
- A. Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
- B. Fortran, COBOL, Basic, C++, Java
- C. Mainframe, Departmental, PCs, Internet, Social
- D. Hardware, Database, Software, Web 2.0, XML
What should you do when a callback meeting is requested by a potential customer?
- A. Follow up with fancy product brochures
- B. Prepare a lengthy slide deck and read each word on every page
- C. Deep dive into the technologies
- D. Tell them what you're going to show them, show them, and then follow up with a customer or personal example
Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?
- A. IBM Connections
- B. IBM Lotus Symphony
- C. IBM Tivoli Manager
- D. IBM Lotus Protector
