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IBM 00M-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Licensing, Packaging, and Deployment | - Deployment options and enterprise integration - IBM Social Software licensing models |
| IBM Social Business and Collaboration Overview | - Concepts of social business transformation - IBM Social Software portfolio positioning |
| Sales Strategy and Value Proposition | - Customer pain points and business drivers - Value-based selling of social software solutions |
| IBM Collaboration Platforms | - IBM Sametime and real-time collaboration tools - IBM Connections capabilities and use cases |
| Competitive Positioning | - IBM strengths in enterprise social networking - Differentiation from competing collaboration platforms |
| Solution Mapping and Customer Scenarios | - Mapping solutions to customer requirements - Industry-specific use cases and adoption scenarios |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
What affects the value and strategy of Social Business for your customer?
- A. Only Internet-based companies get value from Social Business.
- B. Depends on their industry, where they are in that industry, what their key differentiators are.
- C. The value of Social Business is the same for every customer.
- D. The value is determined by how much they buy.
What is one of the goals when first meeting with customers?
- A. Deliver high-pressure sales tactics to close the deal
- B. Ask them which products they are going to buy today
- C. Provoke your customer to thought and action as to how Social Business is changing how we work.
- D. Determine how much budget they have
IBM Connections plays an important role in this larger strategy to add social value to information from formal repositories such as enterprise content management libraries.
What is this strategy called?
- A. Media Content Services
- B. File Management Integration
- C. Content Repository
- D. Social Content Management
What are the five IT areas that are listed as transformational technologies in IT?
- A. Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
- B. Fortran, COBOL, Basic, C++, Java
- C. Mainframe, Departmental, PCs, Internet, Social
- D. Hardware, Database, Software, Web 2.0, XML
What can you tell your customer about what is happening in the marketplace?
- A. The pace of adoption of new technologies is slowing down.
- B. The world is becoming less instrumented and interconnected.
- C. The world is becoming more instrumented, interconnected, and intelligent.
- D. The world is becoming simpler and focused.
