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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was beschreibt, wie Komponenten und Aktivitäten zusammenarbeiten, um die Wertschöpfung zu ermöglichen?

A) Die vier Dimensionen des Servicemanagements
B) Eine Servicebeziehung
C) Die ITIL-Leitprinzipien
D) Das ITIL-Service-Wertesystem

2. Welche Vorgehensweise würde einem Benutzer helfen, Zugriff auf eine Anwendung zu erhalten, die er verwenden muss?

A) Dienstkonfigurationsverwaltung
B) Service-Level-Management
C) Serviceanforderungsverwaltung
D) Aktivierung ändern

3. Welche der vier Dimensionen konzentriert sich auf die Verwaltung von Daten im Einklang mit Branchenvorschriften?

A) Organisationen und Personen
B) Information und Technologie
C) Partner und Lieferanten
D) Wertströme und Prozesse

4. Für welche Praxis ist jeder in der Organisation verantwortlich?

A) Service-Level-Management
B) Kontinuierliche Verbesserung
C) Problemmanagement
D) Änderungskontrolle

5. Was ist KEIN Schwerpunkt der Dimension „Information und Technologie“?

A) Rollen und Verantwortlichkeiten
B) Sicherheit und Compliance
C) Workflow-Management- und Inventarsysteme
D) Kommunikationssysteme und Wissensbasen

Solutions: