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The ServiceNow CIS-HAM Certification Exam is a valuable certification for IT professionals who are responsible for managing hardware assets in their organizations. It is a comprehensive exam that tests the knowledge and skills of candidates in using the ServiceNow platform to manage hardware assets. Passing this exam demonstrates a candidate's deep understanding of the platform and their commitment to professional development.
NEW QUESTION # 42
What is included in the total cost of ownership? (Choose two.)
- A. Original cost
- B. Depreciation expense
- C. Operational expense
- D. Delivery cost
Answer: B,D
NEW QUESTION # 43
What minimum role is required in order to use the Hardware Asset dashboard?
- A. ham_admin
- B. asset
- C. asset_manager
- D. ham_user
- E. inventory_admin
Answer: D
NEW QUESTION # 44
How do you calculate residual value?
- A. Subtract the amortized value from the cost of the asset
- B. Subtract the depreciation from the cost of the asset
- C. Subtract the salvage value from the cost of the asset
- D. Subtract storage and lease cost from the cost of the asset
Answer: C
NEW QUESTION # 45
When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?
- A. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
- B. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
- C. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
- D. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
Answer: A
NEW QUESTION # 46
What is the default display name for an asset?
- A. An automatically generated combination of serial number and model
- B. An automatically generated combination of serial number and model category
- C. An automatically generated combination of asset tag and model category
- D. An automatically generated combination of asset tag and model
Answer: A
NEW QUESTION # 47
Under which condition does the Now Platform NOT create an asset automatically?
- A. Model characterization
- B. Configuration normalization
- C. Data justification
- D. Enforced CI verification
- E. Data synching
Answer: E
NEW QUESTION # 48
When transferring non-consumable assets between stockrooms, how must they be transferred?
- A. In groups of ten items
- B. No more than 10% of the source stockroom's inventory
- C. As a single entity with a quantity of one
- D. In sets of two items
Answer: C
NEW QUESTION # 49
Which applications are required to perform a blind audit of your asset inventory?
- A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- B. ITSM Asset Management and ServiceNow Agent mobile app
- C. ITSM Asset Management and ServiceNow My Assets mobile app
- D. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- E. Hardware Asset Management (HAM) and Software Asset Management (SAM)
Answer: A
NEW QUESTION # 50
How can you automate the replenishment of stock levels?
- A. Stock Filters
- B. Transfer Rules
- C. Stock Rules
- D. Transfer Orders
Answer: A
NEW QUESTION # 51
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A. Extend date
- B. Expire date
- C. Start date
- D. Renew date
Answer: C
NEW QUESTION # 52
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
- A. The content is not available from the Content Service
- B. The content has not been downloaded from the Content Service
- C. You have opted out of the Content Service
- D. Your model form contains a good Model number, but a bad model Name
- E. Something on your model form may be badly formatted
Answer: B,D,E
NEW QUESTION # 53
How often are the tabs in the Hardware Asset dashboard updated?
- A. Every 15 minutes
- B. Daily based on scheduled job
- C. In real time
- D. Hourly
Answer: B
NEW QUESTION # 54
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
- A. Asset pack
- B. Methodology pack
- C. Now Create pack
- D. Project pack
- E. Success pack
Answer: B
NEW QUESTION # 55
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A. The software allocations remain with the hardware asset and need to be reclaimed manually.
- B. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- C. The software allocations are automatically returned back into inventory.
- D. The software allocations are removed from the asset, but not returned to inventory.
- E. The behavior is controlled by the configurable system property glide.ham.retire_sw().
Answer: A
NEW QUESTION # 56
From where can you publish catalog items? (Choose two.)
- A. From an asset record
- B. From a vendor item
- C. From a model
- D. From the model category
- E. From a user record
Answer: D,E
NEW QUESTION # 57
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A. Asset tracking unit, Manufacturer, Model number
- B. Asset tracking unit, Manufacturer, Model category
- C. Name, Asset tracking unit, Model number
- D. Name, Manufacturer, Model number
- E. Name, Device type, Model category
Answer: B
NEW QUESTION # 58
Which of an organization's assets are managed using stockrooms?
- A. Just consumable assets
- B. All disposable assets
- C. All available stock, consumable or not
- D. All hardware and software assets
Answer: D
NEW QUESTION # 59
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
- A. Unique target
- B. Unique identifier
- C. Coalesce
- D. Unique source
- E. Consolidate
- F. Combine
Answer: C
NEW QUESTION # 60
Which of the following are components of the asset request structure? (Choose three.)
- A. Purchase orders
- B. Catalog tasks
- C. Transfer orders
- D. Stock order tasks
- E. Procurement orders
Answer: A,B,E
NEW QUESTION # 61
Which elements are provided by the hardware asset management content service? (Choose three.)
- A. Manufacturer
- B. Manufacturer lifecycle dates
- C. Cost
- D. Compatibles
- E. Model name
- F. Product warranty
Answer: A,D,F
NEW QUESTION # 62
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process Expense Allocations
- B. Process FM Costs
- C. Process Daily Allocations
- D. Process Daily Costs
Answer: C
NEW QUESTION # 63
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
- A. 60 days before
- B. 90 days before
- C. 1 week before
- D. Day of expiration
- E. 30 days before
- F. 10 days before
Answer: B,C,E,F
NEW QUESTION # 64
When does hardware normalization run by default?
- A. Every 12 hours
- B. Upon saving
- C. On a daily basis
- D. On an hourly basis
Answer: B
NEW QUESTION # 65
You may adjust a contract when it is in which of the following states? (Choose two.)
- A. Extended
- B. Renewed
- C. Active
- D. Canceled
- E. Expired
Answer: D,E
NEW QUESTION # 66
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The ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) exam is a certification that validates an individual's expertise in implementing and managing hardware assets in the ServiceNow platform. The certification is designed for IT professionals who are responsible for managing hardware assets in their organization and are looking to validate their skills and knowledge.
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