78950X Practice Test Questions Answers Updated 65 Questions
78950X dumps & ACSS Sure Practice with 65 Questions
NEW QUESTION 33
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Access class
- B. Partitions
- C. Element Manager login
- D. Basic Launchpad rights
- E. Windows group security
Answer: A,B,D
NEW QUESTION 34
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- B. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- C. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
- D. The active and standby servers must be in the same location and network subnet using static IP addresses.
Answer: C
NEW QUESTION 35
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
- A. Contact Center Management add agent
- B. Contact Center Management multi add option
- C. Contact Center Management add many users
- D. Contact Center Management create copy
- E. Contact Center Configuration Tool
Answer: B,C,E
NEW QUESTION 36
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
- A. ADMIN
- B. REGISTRY
- C. WebLM
- D. CCT
- E. CCMA
Answer: C,D,E
NEW QUESTION 37
A call variable is useful because of which two characteristics? (Choose two.)
- A. Only call variables of type Integer can be used as wild variables.
- B. They can be changed from call variable to global variable during a call session.
- C. Their values can be changed during a call session to serve as a collector for caller entered information.
- D. They can be assigned a range of values when they are created in the variable editor.
Answer: C,D
NEW QUESTION 38
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Service Level
- B. Service Factor
- C. Display
- D. Short call
Answer: C,D
NEW QUESTION 39
When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?
- A. The errors are automatically corrected.
- B. They appear in the problems view in Orchestration Designer.
- C. The errors are signaled by Orchestration Designer at the instant they occur,
- D. They appear in the error log view.
Answer: A
NEW QUESTION 40
Where are the media files that provide music and recorded announcements to contact center applications stored?
- A. The IP Office voice mail system
- B. The Avaya Contact Center Select (ACCS) contact center system
- C. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)
- D. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)
Answer: B
NEW QUESTION 41
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
- A. Log into the vCenter or vSphere.
- B. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
- C. Download the WebLM Software Appliance from PLDS-
- D. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
Answer: A,B
NEW QUESTION 42
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?
- A. It is supplied by the customer.
- B. It is downloaded from PLDS.
- C. It is not required for a VMware deployment.
- D. It is included in the Avaya Contact Center Select Software Appliance
Answer: A
NEW QUESTION 43
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to connect the caller to voice mail.
- B. It is used to play re-assurance messages to the caller.
- C. It is used to offer the caller a selection prompt.
- D. It is used to play music to the caller.
Answer: A
NEW QUESTION 44
Which deployment option includes a Microsoft Windows Server Standard Edition product license key?
- A. PVI Deployment
- B. DVD Deployment
- C. Software Appliance Deployment
- D. Hardware Appliance Deployment
Answer: B
NEW QUESTION 45
How can a reset assignment be identified?
- A. The reset assignment may be named by the user to distinguish it from the original.
- B. The name will appear in the reset folder.
- C. The name will have two underscores behind the original assignment name.
- D. The name will have a .res extension.
Answer: B
NEW QUESTION 46
Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?
- A. CCT
- B. CCMM
- C. CCMS
- D. CCMA
Answer: B
NEW QUESTION 47
Refer to the exhibit.
What does the Mailbox status relate to?
- A. The connection with the multimedia system is established.
- B. The connection with the multimedia database is established.
- C. The connection with the recipient mailbox is established.
- D. The connection with the web communication server is established.
Answer: C
NEW QUESTION 48
Which type of activity code requires skillsets to be assigned?
- A. Walk Away Reason code
- B. Activity code
- C. Not Ready Reason code
- D. Post Call Processing Reason code
Answer: B
NEW QUESTION 49
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. IP Office Platform Manager
- B. System Monitor
- C. System Status
- D. Avaya Grep
- E. IP Office Manager
Answer: B,C,E
NEW QUESTION 50
Which type of application variables are used to reference the sample prompts?
- A. LANGUAGE type variables
- B. RAN type variables
- C. STRING type variables
- D. MUSIC type variables
Answer: C
NEW QUESTION 51
When creating custom announcements for application flows and scripts, in which format should they be created?
- A. WAV files
- B. MP4 files
- C. VBK files
- D. MP3 files
Answer: D
NEW QUESTION 52
Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)
- A. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
- B. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
- C. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
- D. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
- E. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
Answer: A,D,E
NEW QUESTION 53
Which statement about the function of the Access Class In Access and Partition Management Is true?
- A. The Access Class will prevent a user from modifying skillset properties.
- B. An Access Class will limit the Launchpad links a user may access.
- C. Access Classes will be used to limit a user to specific report groups.
- D. The Access Class will be used to limit the user to report on specific contact center agents.
Answer: C
NEW QUESTION 54
Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)
- A. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
- B. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
- C. The SIP extension type must be H.323.
- D. The SIP extension must be In the same number range as the agent telephone numbers.
Answer: A,D
NEW QUESTION 55
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)
- A. A signed certificate in .crt format
- B. A signed certificate in .pl2 format
- C. A signed certificate in .p12 format
- D. A CA root certificate from Private or Public CA
- E. A CA root from IP Office server
Answer: C,D,E
NEW QUESTION 56
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