Free Feb-2025 L3M4 Certification Sample Questions certification Exam
Certification Topics of L3M4 Exam PDF Recently Updated Questions
CIPS L3M4 Exam Syllabus Topics:
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NEW QUESTION # 12
Thinking about PEST, or PESTEL, or STEEPLE; under which two headings would taxation most comfortably sit?
- A. Technical / tehnological
- B. Ethical
- C. Demographic
- D. Environmental
- E. Economic
- F. Political
- G. Social / socio-cultural
- H. Legal
Answer: E,F
Explanation:
The answer is political and economic.
The words used in the possible answers spell out STEEPLED which a later version of PEST, etc
NEW QUESTION # 13
Which two of the following are personality traits?
- A. Honesty
- B. Social skills
- C. Experience in the military
- D. Clean current driving licence
Answer: A,B
Explanation:
Honesty and social skills; the other options might be described as skills or experience.
NEW QUESTION # 14
'A person who is reliable in seeing a task through to the end'.
Which of the Belbin team roles is being described here?
(An easy one - perhaps too easy)
- A. Implementer
- B. Shaper
- C. Completer / finisher
Answer: C
Explanation:
Completer / finisher sees the task through to the end.
A scarce resource, in my experience...
NEW QUESTION # 15
Which one of the following is unlikely to appear in an organisational procurement manual?
- A. Policies
- B. Procedures
- C. Staff names
- D. Instructions
Answer: C
Explanation:
Staff names.
One of the 'benefits' of the creation of organisations large enough to have procurement manuals is that individuals can be replaced in their posts by others. This is part of the basis of Weber's theory of bureaucracy.
Charles Handy, a great UK management writer tells a story of how he took up a new post for a large oil company, and on his office door the job title was affixed permanently, but his own name was presented in a readily-replaceable label. He realised when he saw this how easily his employer thought he could be replaced.
Thus, procurement manuals are unlikely to name individual staff members - policies and procedures, posts and activities, yes.
NEW QUESTION # 16
A school has a contract for the supply of fruit for break time. The school needs the fruit delivered by 10 am every morning to be served at 10:30 am. How would this best be covered in a commercial agreement?
- A. Pricing schedule
- B. Sales of Goods Act 1974
- C. Note on each purchase order
- D. Contractual term
Answer: D
NEW QUESTION # 17
Esther Francis has recently changed jobs from a supply role at Shine Cleaning Services (SCS) to a purchasing role at Southern Commercial Property (SCP). Esther requires industry technical input to develop a cleaning services requirements specification for her new employer. Esther Francis wants to include her former employer SCS in a market engagement exercise to inform the specification. Which of the following would be the most appropriate way to deal with the conflict of interest?
- A. Declare the potential conflict of interest to a senior manager of SCS
- B. Ask a colleague to conduct the market engagement with SCS
- C. Conduct the market engagement with SCS off the record
- D. Conduct market engagement with several capable suppliers, including SCS
Answer: B
NEW QUESTION # 18
A service contract for cleaning is due for expiry after a five-year duration. Which of the following are good sources of data to create a specification for the new invitation to tender?
* Incumbent supplier
* Maintenance services
* Alternative suppliers
* Management information
- A. 1, 3 and 4 only
- B. 1, 2 and 3 only
- C. 1, 2 and 4 only
- D. 2, 3 and 4 only
Answer: A
NEW QUESTION # 19
A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.
- A. Quality initiative
- B. Quality circle
- C. Quality control group
- D. Trade union
Answer: B
Explanation:
Quality circle.
Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at 'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.
A team at the working level, solving problems.
NEW QUESTION # 20
A Key Performance Indicator (KPI) states "Measure the effort exerted by the project team to control costs throughout the contract duration." Is this KPI appropriate for measuring the management of contract costs?
- A. Yes, the KPI is achievable, relevant and time-bound
- B. Yes, increased efforts to control costs ensure that costs will be managed effectively
- C. No, the metric is not sufficiently specific and measurable
- D. No, the project team is not responsible for managing costs
Answer: C
NEW QUESTION # 21
Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):
- A. Longer holidays / higher pay / more sunshine
- B. Overcoming of resistance to change / increased co-operation and productivity
- C. Never-ending debates / time-wasting / indecision
- D. Industrial stoppages / strikes / sabotage
Answer: B
Explanation:
Consultation and involvement have been shown to enhance the likelihood of co-operation with pro-posed changes, thus participation and consultation is one often effective method of overcoming re-sistance to change.
NEW QUESTION # 22
Goals should be either / or (choose two):
- A. SMARTLY
- B. SMART
- C. SMARTA
- D. SMARTIES
Answer: B,C
Explanation:
Specific, measurable, achievable, realistic, time-bound, and possibly actionable or accountable.
'Smartly' is an adverb which is not relevant, and for those who don't know, 'Smarties' are a branded chocolate sweet.
NEW QUESTION # 23
Foodstuffs may arrive from an overseas supplier in a deteriorated state. Is this covered under the implied term of 'satisfactory quality'?
- A. Yes, the food is not of a reasonable standard
- B. No, it is sale by description
- C. Yes, as the title has not passed yet
- D. No, it is sale by sample
Answer: A
NEW QUESTION # 24
R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or are 'of the future'.
From the list shown, select the one answer which represents the team leader, rather than the solo leader.
- A. Sets objectives and separate tasks for individual team members
- B. Seeks conformity: expects all team members to be similar and act and think the same way.
- C. Plays an unlimited role in team activities
- D. Encourages diversity, and lets team members be themselves
Answer: D
Explanation:
The correct answer is: 'Encourages diversity, and lets team members be themselves' All of the other behaviours shown are 'solo leadership' behaviours, and are much more directive or even 'interfering'. In Belbin's view, clearly, people should aspire to be 'team leaders' rather than 'solo leaders'.
It might be that some of the famous leaders historically such as Winston Churchill, Alex Ferguson, John F Kennedy, Laurens van der Post, Eva Peron, were 'solo leaders'. ?
NEW QUESTION # 25
Which two of the following actions are most likely to be carried out by the supplier?
- A. Inspect the delivered goods
- B. Deliver
- C. Expedite
- D. Submit invoice
Answer: B,D
Explanation:
Deliver and submit invoice.
Expediting and inspecting the goods, once delivered, would be tasks for the buyer - not always necessary, depending on circumstances, and depending on the quality of the supplier's operations.
NEW QUESTION # 26
Continuous improvement - making small changes in operations and activities in a never-ending way - is called in Japanese:
- A. Zazen
- B. Chozen
- C. Paisan
- D. Kaizen
Answer: D
Explanation:
It's 'kaizen'.
This links to notions of JIT, lean, total quality management, etc.
The other answers shown are not relevant to this course.
NEW QUESTION # 27
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