Get 100% Success with Latest Salesforce Administrator Salesforce-Certified-Administrator Exam Dumps Dec 03, 2023
The Best Salesforce-Certified-Administrator Exam Study Material and Preparation Test Question Dumps
To prepare for the Salesforce Certified Administrator certification exam, candidates can take the official Salesforce training courses or use other study resources, such as books, practice exams, and online courses. Salesforce Certified Administrator certification exam covers a wide range of topics, and candidates need to have a deep understanding of Salesforce administration to pass the exam. Once a candidate passes the exam, they receive a Salesforce Certified Administrator certificate, which is valid for three years. Salesforce Certified Administrator certification is a valuable asset for professionals who want to demonstrate their expertise in Salesforce administration and management.
NEW QUESTION # 41
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A. Search Layout Editor
- B. Compact Layout Editor
- C. Page Layout editor
- D. Related Lookup Filters
Answer: B
NEW QUESTION # 42
The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed?
- A. Visualforce
- B. Formula fields
- C. Record types
- D. Javascript
Answer: B
Explanation:
Explanation
Formula fields are types of fields that calculate a value based on an expression or formula that references other fields or constants. Formula fields prevent administrators from changing their field type once they are created because they may be referenced by other functionalities such as reports, validation rules, workflow rules, etc., that depend on their data type and value. If a formula field is referenced by other functionalities, then changing its field type may cause errors or unexpected results. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 43
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
- A. Object Permissions
- B. Tab Settings
- C. App Permissions
- D. Pig wide Defaults
Answer: B
Explanation:
Explanation
To make a tab hidden in the All App Launcher or visible in any app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior of tabs for each app in an org. The administrator can set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-Wide Defaults are not related to tab visibility. References:
https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5
NEW QUESTION # 44
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Web-to-case
- B. Assignment Rules
- C. Auto-Response Rules
- D. Email-to-Case
Answer: B
NEW QUESTION # 45
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?
- A. Process Builder
- B. Validation Rule
- C. Workflow Rule
- D. Quick Action
Answer: A
NEW QUESTION # 46
An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure?
Choose 2 Answers
- A. Default Language
- B. Currency Local
- C. Password Policy
- D. Login Hours
Answer: A,B
Explanation:
Explanation
Default language and currency locale are two options that an administrator should configure in the company settings to support a global team of Salesforce users. Default language determines the language that is used for labels, buttons, tabs, help text, and messages in Salesforce for all users unless they override it in their personal settings. Currency locale determines the format of currency fields and numbers in Salesforce for all users unless they override it in their personal settings or enable multiple currencies. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5
NEW QUESTION # 47
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
- A. Prebuilt Quick Texts
- B. Prebuilt Flow Templates.
- C. Prebuilt Auto-Responses.
- D. Prebuilt Email Templates.
Answer: D
Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5
NEW QUESTION # 48
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Set up Web-to-Lead for the interns' use.
- B. Define a record type and assign it to the interns.
- C. Update the active Lead Assignment Rules.
- D. Create a separate Lead Lightning App.
Answer: B
Explanation:
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record type and assign it to the interns. This will allow them to select a different record type when creating leads, and distinguish them from other leads based on record type. Creating a separate Lead Lightning App or updating the active Lead Assignment Rules will not affect lead identification. Setting up Web-to-Lead form will not work if the interns are entering leads manually in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 49
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
- A. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
- B. Configure campaign Member Statuses to record which event members attended.
- C. Add different record types for the monthly event types.
- D. Create individual Campaigns that all have the same name.
Answer: A
Explanation:
Explanation
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each month.
Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a hierarchy or do not track campaign metrics or ROI. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm&type=5
NEW QUESTION # 50
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?
- A. Separate record types and Sales processes for the different types of opportunities.
- B. Public groups to limit record types and sales processes for opportunities.
- C. Different page layouts that control the picklist values for the opportunity types.
- D. Validation rules that ensure that users are entering accurate sales stage information.
Answer: A
NEW QUESTION # 51
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?
- A. Delegated Administrator
- B. Approval history related list
- C. Delegated approver
- D. Two step Approval process
Answer: C
NEW QUESTION # 52
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Set up Web-to-Lead for the interns' use.
- B. Define a record type and assign it to the interns.
- C. Update the active Lead Assignment Rules.
- D. Create a separate Lead Lightning App.
Answer: B
NEW QUESTION # 53
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
- A. Mass Transfer Tool
- B. Data Import Wizard
- C. Data Loader
- D. Dataloader.io
Answer: A
NEW QUESTION # 54
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
- A. Lightning page
- B. Page Layout
- C. Home page
- D. Component Filter
Answer: A
Explanation:
Explanation
Lightning page allows you to customize a record page and add a screen flow as a component. You can use the Lightning App Builder to drag and drop the Flow component onto the page and select the screen flow you want to display.
References: https://help.salesforce.com/s/articleView?id=sf.flow_distribute_lightning_page.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
NEW QUESTION # 55
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
- A. Process Builder
- B. Lightning Web Component
- C. Workflow Field Update
- D. Approval Process
Answer: A
NEW QUESTION # 56
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
- A. The dashboard needs to be refreshed.
- B. The report needs to be refreshed.
- C. The running dashboard user and viewer have different permissions.
- D. The current user does not have access to the report folder.
Answer: A,C
Explanation:
Explanation
Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings. References:
https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_reports/dashboar
NEW QUESTION # 57
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A. Page Layout editor
- B. Compact Layout Editor
- C. Search Layout Editor
- D. Related Lookup Filters
Answer: A
Explanation:
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can also use page layout editor to customize related lists on detail pages by adding or removing fields, changing column order, sorting records, etc. To meet the requirement of showing different fields on the Case related list from the Account record for Sales and Customer Care users, you need to use page layout editor to modify the related list properties for each page layout assigned to those users. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutrelatedlists.htm&type=5
NEW QUESTION # 58
Which three items are available in the mobile navigation menu?
Choose 3 answers
- A. Lightning Home Page
- B. Chatter
- C. Dashboards
- D. Utility Bar
- E. Lightning App Pages
Answer: B,C,E
Explanation:
Explanation
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu.
The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5
NEW QUESTION # 59
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
- A. Re-assign the Case.
- B. Send email notifications.
- C. Change the Case Priority.
- D. Re-open the Case.
Answer: A,B
Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. References:
https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
NEW QUESTION # 60
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?
- A. Configure Forecasting support.
- B. Create a custom field on Opportunity.
- C. Make the field editable on page layouts
- D. Define a new Stage picklist value.
Answer: C
NEW QUESTION # 61
At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
What should the administrator use to deliver this requirement?
- A. Formula field
- B. Flow Builder
- C. Prebuild Macro.
- D. Approval Process
Answer: B
NEW QUESTION # 62
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
- A. Custom address
- B. Geolocation
- C. Geofence
- D. External lookup
Answer: B
Explanation:
Explanation
Geolocation fields allow you to store the latitude and longitude coordinates of a location. They can be used to calculate distances between records and display maps of accounts, contacts, leads, or other custom objects.
References: https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm&type=5
NEW QUESTION # 63
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
- A. Set up a scheduled process in Process Builder.
- B. Configure a scheduled flow in flow Builder.
- C. Create a workflow rule with an outbound message.
- D. Use a process to update the account when it is edited
Answer: B
Explanation:
Explanation
Flow Builder supports creating a scheduled flow that can run at specified intervals and perform actions on a set of records that meet certain criteria.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm&type=5
NEW QUESTION # 64
Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?
- A. Favorites
- B. Utility Bar.
- C. Home Page.
- D. Today
Answer: B
NEW QUESTION # 65
......
Get Ready to Pass the Salesforce-Certified-Administrator exam Right Now Using Our Salesforce Administrator Exam Package: https://pass4sure.itexamdownload.com/Salesforce-Certified-Administrator-valid-questions.html