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Oracle 1z0-1038-22 Exam Syllabus Topics:
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NEW QUESTION 20
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Increase the maximum number of response nodes in the configuration.
- B. Make sure the guide definition file does not include any hash value while importing it.
- C. Make sure guided assistance is enabled in another interface.
- D. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
Answer: D
NEW QUESTION 21
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f5, f2, f3, f4, f1
- B. f2, f5, f3, f1, f4
- C. f1, f2, f4, f3, f5
- D. f1, f2, f5, f3, f4
- E. f2, f5, f1, f3, f4
Answer: B
NEW QUESTION 22
Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered to all recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?
- A. Send a notification to the executive team that the report is available.
- B. Upgrade the permissions for the report to include the executive team.
- C. Create a schedule record for the report.
- D. Set up staff accounts for the executive team.
- E. Create and add the distribution list to the schedule.
- F. Create a dashboard for the report.
Answer: C,E
NEW QUESTION 23
Which two statements are true about a disposition?
- A. It can be linked to products.
- B. It can be linked to categories.
- C. It can be set to a maximum depth of three in hierarchy levels.
- D. It helps to identify the root cause of an incident.
- E. It can be made visible on the Customer Portal.
Answer: A,D
NEW QUESTION 24
What must you set to enable the email channel?
- A. EGW_ENABLED
- B. EGW_UPDATE_BY_CREATE
- C. EGW_SAVE_EMAIL_HEADERS
- D. EGW_AUTO_CONT_CREATE
- E. EGW_SECURE_UPDATE_ENABLED
Answer: A
NEW QUESTION 25
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains a space.
- B. The column name contains a punctuation.
- C. The column name contains a dollar symbol.
- D. The column name starts with a lowercase alphabet.
- E. The column name contains an underscore.
- F. The column name starts with a number.
Answer: A,C,F
NEW QUESTION 26
Which two statements are true about linking products, categories, and dispositions?
- A. Product-category linking is independent of product-disposition linking.
- B. Product-category linking restricts customers from searching on the Customer Portal.
- C. A leaf product's links are inherited from its parent product.
- D. Links can be automatically created to categories and dispositions based on answers an incidents.
- E. Links can be created only between the parent levels of products, categories, and dispositions.
Answer: A,B
NEW QUESTION 27
Which setup sequence is used to give permissions to an individual to access an application?
- A. Navigation set > Profile > Staff Account
- B. None. No sequence is required.
- C. Profile > Navigation set > Staff Account
- D. Staff Account > Profile > Navigation set
Answer: C
NEW QUESTION 28
Which two statements are true about the Organization object in Service Cloud?
- A. It has a one-to-many relation with contacts.
- B. It has a one-to-one relation with contacts.
- C. It is widely used in Business-to-Business scenarios.
- D. It is required to create an incident.
- E. It can be associated with incidents directly.
Answer: A,C
NEW QUESTION 29
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Requesting Chat from File > Options > View Options
- B. Fixing the chat workspace
- C. Configuring advanced routing
- D. Clicking Request Chat on the Live Media bar
- E. Deselecting the Pull Chat check box in the agent's profile
Answer: B,D
NEW QUESTION 30
Which two statements are true about Oracle Service Cloud accelerators?
- A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- B. They are available at http://www.oracle.com/technetwork.
- C. The source files for all listed accelerators are available for download.
- D. Oracle provides support for all accelerators.
- E. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
Answer: A,E
NEW QUESTION 31
Which two statements are true about safe mode in relation to add-ins?
- A. It is a profile setting that must be enabled for a profile.
- B. It is a setting that must be enabled at the interface level.
- C. It allows an agent desktop to log in to the application without any add-ins.
- D. It allows an agent desktop to log in to the application with local add-in files.
- E. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
Answer: D,E
NEW QUESTION 32
Which three statements are true about add-ins?
- A. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
- B. They always run locally to access local data.
- C. They are the visual areas of Oracle Service Cloud Agent Desktop.
- D. They can be added to the Custom Portal area of Oracle Service Cloud.
- E. They always run locally on the machines on which the desktop application runs.
- F. They can be designed to create visual components and not perform any integrations.
Answer: A,C,E
NEW QUESTION 33
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Business rules
- B. Syndicated chat
- C. Advanced routing
- D. Engagement engine
Answer: C
NEW QUESTION 34
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. The change is reflected across all interfaces by default.
- B. You need to re-create the message template across the multiple interfaces.
- C. You need to copy and paste the source code across the multiple interfaces.
- D. You need to use the export and import option.
Answer: C
NEW QUESTION 35
Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?
- A. There are no script beginning and ending buttons enabled for the script pages.
- B. There are no return events listed in the incident workflow for the script use.
- C. The agents cannot get to the pages where they can end the script.
- D. There are no exit or finished events being triggered on the script pages.
Answer: A,B
NEW QUESTION 36
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