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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Workforce Management package
B) Automated Quality Monitoring package
C) Quality Monitoring package
D) Workforce Optimization package

2. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Base System and Voice ASIPP package
B) AACC 7 Outbound ASIPP package
C) AACC 7 Resilience (High Availability) ASIPP package
D) AACC Multimedia ASIPP package

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) Avaya can deliver what has been promised.

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It proposes, communicates, and agrees upon the detailed solution.
B) It documents the details, and quantifies the cost.
C) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D) It is the final Invoice that serves as the formal contract acknowledgement.

5. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Presence Service
B) Engagement Assistant
C) Avaya Multimedia Messaging
D) Microsoft Lync

Solutions: