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Facebook Certified Community Manager Sample Questions:

1. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Open a conversation with the community member and discuss their concerns
B) Delete the comments and ban the community member from the Page
C) Raise the issue to the most relevant point of contact internally
D) Call the local authorities immediately to report the threat

2. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Create a poll for the community to assess interest in the park and report findings to the nonprofit
B) Put a sign in the green space asking for the fitness park to be built and share it on social media
C) Monitor elderly-only audiences on social media for outdoor recreational conversations
D) Run ads across digital platforms that ask for feedback on the park idea

3. A local museum is opening a new exhibition. The museum director asks the community manager to use social media to generate excitement for the new exhibition. The community manager runs an organic campaign on Facebook through a mix of influencer posts, visitor testimonials and press quotes.
Which approach should the community manager use to measure how well received the exhibition was?

A) Measure the engagement rate on the influencers' posts
B) Determine the sentiment by scanning positive and negative comments
C) Record the total number of campaign comments through native insights
D) Analyze the reach of exhibition-related posts through Ads Manager

4. An inclusive football player community wins a civic award, which grants it an income to hire a community manager. Many of the community members are visually impaired.
Which two activities should the newly hired community manager take to engage the community? (Choose 2)

A) Create a highly engaging text-based question of the day series
B) Share viral videos to spark discussion
C) Post visuals that are aligned with the corporate identity
D) Frequently encourage members to describe their best football tricks

5. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Ask the members who go against group rules to explain themselves in the comments
B) Use the decline with feedback tool to remind people of the group rules they have violated
C) Create a poll in the community to ask whether new guiding principles should be introduced
D) Create and schedule content to reinforce the guiding principles of the community

Solutions: