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EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

A) Start where you are
B) Focus on value
C) Optimize and automate
D) Think and work holistically

2. Which statement about value streams is CORRECT?

A) Each value stream must include all 34 ITIL practices
B) Each value stream must be designed for a specific scenario
C) Each value stream must include suppliers or partners
D) Each value stream must include all six value chain activities

3. What is typically needed to assign complex incidents to support groups?

A) The incident category
B) The incident priority
C) A self-help tool
D) A change schedule

4. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
B) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
C) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
D) Systematically observe services and service components, and record and report selected changes of state identified as events

5. Which is part of the value proposition of a service?

A) Outputs of the service received by the consumer
B) Costs imposed on the consumer by the service
C) Costs removed from the consumer by the service
D) Risks imposed on the consumer by the service

Solutions: