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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It is triggered by an event that occurs on standard objects only.
B) It can be triggered by an event that occurs even on a custom object.
C) It can be triggered by an event that occurs on community objects.
D) It is triggered by an event that occurs on the standard objects that are used by queues.
E) It is always triggered from business rules.
F) It is a PHP script that executes only synchronously.
G) It is also known as the Object Event Handler.

2. Which three statements are true about headers of custom process models?

A) The/QDntain the version number of the Connect Common Object Model.
B) They contain all possible events with the objects.
C) The header section needs to be uncommented during testing.
D) They list only the events that are supported by the code implementation.
E) The header section is always commented.
F) They contain the version number of the PHP script.
G) They contain standard objects only.

3. Which setup sequence is used to give permissions to an individual to access an application?

A) Navigation set > Profile > Staff Account
B) Staff Account > Profile > Navigation set
C) None. No sequence is required.
D) Profile > Navigation set > Staff Account

4. Which four view modes are available in the Report Editor?

A) Data Set View
B) Design View
C) Database View
D) Layout View
E) Graphical View
F) Report View

5. Which is an invalid data type?

A) Text area
B) Text field
C) Radio
D) Menu
E) Integer
F) Float
G) Date/time

Solutions: