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Nokia SDM Certification - PS NSOP Sample Questions:
1. You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?
A) Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
B) Have FM Managers swap roles with others in the region.
C) Host a 'Boot camp' for FM in each region with an experienced OD to manage.
D) Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
2. According to the Operation Model, which entity in the NSN organization can support in providing to the customer, information regarding local Network security protection regulation?
A) Legal Intellectual Property Rights.
B) Information Technology.
C) Human Resources.
D) Real Estate.
3. An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?
A) In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
B) In one on one telephone calls with his subordinates.
C) By mass email with attachments to all his subordinates.
D) In a telephone conference call with all his subordinates.
4. What are the key functions for an FM Manager
A) OLA & KPI handling, Work Order Management, reporting
B) SLA & OLA handling, reporting,
C) Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
D) Performance Monitoring and reporting, OLA Management, Work Order handling
5. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?
A) MxPDM.
B) NELLE.
C) Cost Baseline.
D) SAP P20.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |




