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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales and Positioning Skills | - Competitive positioning
|
| Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
| Services and Lifecycle Management | - Managed services and subscriptions
|
| HP Portfolio Overview | - HP Printing Solutions
|
HP Selling HP Printing and Computing Services Sample Questions:
1. Which type of services can an HP Printing and Computing Services specialist sell?
A) The specialist can sell services for server, data center printer, and computer.
B) The specialist can sell services for printing and personal systems.
C) It depends on the geography; the permitted services vary from one country to another,
D) The services are defined with each partner.
2. What is the added value of selling HP Services for consumers?
A) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
B) HP Services can extend the life of the consumer's hardware purchase.
C) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
D) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
3. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?
A) The benefits of HP Smart Friend
B) The value of user advisory and premium services
C) How HP services can positively impact their financial performance
D) Safeguarding their business with limited or no IT staff
4. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
A) Partners will benefit from extra discounts by buying hardware from HP
B) HP can dispatch partners to resolve server related issues on already sold hardware
C) Partners can start accumulating rebates on sales from day one on new or already sold hardware
D) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
5. Which devices are covered by K2 Graphics support service line (printing)?
A) HP Tablets and Slates
B) HP Entry level Inkjet printers
C) Corporate, Enterprise and Public sector HP Laserjet printers
D) HP Designjet printers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A,D | Question # 5 Answer: D |




