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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. How can patient experience survey results BEST be used to influence organizational efforts?

A) Recognize and reward outstanding behaviors that drive desired results.
B) Establish clear goals, align behaviors, and consistently review performance.
C) Analyze organizational and unit-level performance to monitor and follow up on performance.
D) Align behaviors to survey results throughout the organization to drive desired outcomes.

2. A patient experience professional often engages with patient complaints from marginalized groups. What would be the BEST systemic and sustainable approach to dismantle structural racist practices in the healthcare facility?

A) Analyze the effect of race and racism on federal funding for disease research.
B) Develop a formal, hospital-based reporting system to document and respond to racist behavior.
C) Promote shared decision making between patients, physicians, and hospitalists.
D) Develop partnerships with patients and recognize their ability to educate providers about the impact of race and racism on their healthcare experiences.

3. Which statement is TRUE about transformational leadership?

A) It is especially effective under strict timelines and resource constraints.
B) It promotes compliance with existing organizational goals through supervision.
C) It focuses on increasing employee motivation and engagement.
D) It is task- and outcome-oriented.

4. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Meeting with current volunteers to gather ideas
B) Inviting community members to join
C) Working with leadership and staff to get buy-in
D) Assembling written training materials

5. Which are the MOST utilized data sources for evaluating service?

A) Compliment data and focus groups
B) Patient (or family) complaints and patient satisfaction data
C) Service recovery logs and community advisory committees
D) Post-visit phone call feedback

Solutions: