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The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.
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The Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:
- Scheduling and Dispatching Work Orders (25-30%)
This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.
- Configuring Field Service Apps (15-20%)
The first topic tests your ability to configure general settings, service and product pricing, as well as field service applications. It is also important to have the skills in integrating other tools with Field Service, managing bookable resources, configuring characteristics and skills, as well as configuring geocoding.
- Managing Field Service Mobility (10-15%)
Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.
- Managing Inventory and Purchasing (5-10%)
This area includes the evaluation of one’s skills in managing inventory, purchasing, and product returns as well as creating return merchandise authorizations. You need to know how to set up warehouses and inventory, create child assets, and finalize returns.
- Implementing Connected Field Services (10-15%)
This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.
- Managing Work Orders (15-20%)
The second domain revolves around such technical skills as describing the work order lifecycle, creating and managing work orders, managing incidents, as well as configuring incident types, service task types, and requirement groups. The knowledge you should possess has to include your understanding of bookings and invoices as well.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Set up and configure customer assets - Implement security roles and field service settings - Configure Field Service organizations and structures - Configure work order types and incident types |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Configure schedule board and board features - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Manage scheduling options and requirements - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization |
| Topic 3: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Manage inventory levels and stock locations |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Implement connected field service scenarios - Process IoT alerts and work order creation |
| Topic 5: Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Create and manage work orders - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Manage work order products, services, and notes |
| Topic 6: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
