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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Audit and Control | 4% | - Reporting and control procedures - Contract compliance and auditing |
| Topic 2: Market Dynamics and HP Channel/Partner MPS Offering | 12% | - EMEA MPS market overview - Positioning cMPS vs other MPS models - HP channel partner program structure |
| Topic 3: HP Channel MPS Program and cMPS Discounts | 32% | - Discount structures and margins - cMPS program rules and eligibility - Contract terms and conditions |
| Topic 4: The Value of the Printing System | 29% | - Value proposition and customer benefits - HP printing system architecture - Selling and presenting the solution |
| Topic 5: Cost Per Page and HP cMPS Pricing Tool | 12% | - Cost per page calculation models - Using the official cMPS pricing tool - Base + Click and Level Pay models |
| Topic 6: Partner Status, Contractual Cartridges and Contract Upload | 11% | - ICPP contract upload process - Contractual cartridge definition and usage - Partner qualification and status |
HP Selling HP EMEA cMPS Sample Questions:
1. Who can benefit from the HP Care Pack value proposition?
A) Only the customer, because it is a customer product
B) HP
C) The customer and Channel Managed Print Services partner
D) Distributor
2. What is a key activity in the contract upload process?
A) The customer will upload all Channel Managed Print Services partner contracts signed in the previous month by calendar day 10 of the following month
B) The Partner Business Manager will upload all Channel Managed Print Services partner contracts that were signed in the previous month by calendar day 10 of the following month
C) All contracts calculated with the HP Pricing Tool are reported automatically by the tool into the pricing tool database
D) The Channel Managed Print Services partner will upload all contracts signed in the previous month by calendar day 5 of the following month
3. What are HP Care Pack services?
A) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
B) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
4. What is a HP Contractual Cartridge?
A) A partner's own clone supplies being used in the cMPS program
B) Any HP cartridge being used within the cMPS program
C) HP original cartridge with twice the page yield
D) HP original cartridge shipped in different packaging with the suffix C
5. Which HP solution can identify applicable settings on a device and then automatically configure the settings to conform to a policy on a regular basis?
A) HP ePrint Enterprise
B) HPWebJetadmin
C) HP Embedded Web Server
D) HP PCL 5 Print Driver
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |




